Empathy

Does your customer have a problem? Make your brand the solution they’re looking for by listening to what they have to say.

Did you know up to

70%

of a customer’s buying experience is based on how they feel they are being treated?

It’s very difficult to design something for someone if you have no empathy.

- An Industry Leader
1
We Listen First

A company-centric mindset does not mean looking for ways to get what you want; a customer-centric mindset means looking for ways to help them get what they want.

You’ll see a significant competitive advantage when we demonstrate to your customers that we care, available when and where they need us. Whether they call, text or want to chat we are always there for them.

2
We come to an understanding of the problem

RUI brand ambassadors care about your brand as much as you do. They’re located in the U.S., where they get the personalized training they need to best represent your business, to serve your existing customers and attract new ones.

3
Confirm the resolution

These ambassadors are also focused on solving problems allowing you to create customers for life. They bring empathy, emotion and common-sense (three things too often missing from customer engagement centers). Sure, RUI has the innovative technologies and time-tested strategies to improve your ROI. But we also have the “human touch” delivering the level of service your customers expect and deserve.

For example, when a customer has a problem, most service reps try to find a solution without thinking about the situation or attempting to understand what the customer truly needs. RUI teaches an empathetic approach: We listen first, validate we have an understanding of the problem and ultimately propose a solution.