Personal Touch

How RUI helps customer care teams perform even in the clutch.

Peak times often require increased staffing to meet the demand. Whether you’re getting ready for a seasonal increase in customer support needs or just dealing with the daily ebb and flow, adequate staffing is often a challenge. When phone calls, chat windows and ticket submissions start to heat up, your stress levels start to rise.

RUI’s team of brand ambassadors are trained and available to support your customers during high-demand periods, improving the customer experience while reducing hold times, chat response times and the increased workflow.