Are your contact center representatives equipped with the right skillset to deliver an outstanding experience for your customers? Does your organization struggle with “knowledge silos”? Are your employees measured for both skill and competency?
When culturally aligned, motivated, and equipped with knowledge, your contact center employees become brand ambassadors fully empowered to create winning customer experiences. With “first impressions”, there are no second chances – be sure your workforce is competent, connected, and ready to engage with your customers.
AI is revolutionizing employee development. Advancements in technology have created intuitive, interactive opportunities that replicate customer interactions and provide instantaneous feedback and coaching.
Each company, product, and contact center is unique and requires a customized immersive environment where brand ambassadors and contact center associates can learn and practice their skillset. RUI provides an experiential approach with hands-on coaching that more efficiently prepares employees for the often high-stress environment of the center. Employees can be deployed with improved speed and proficiency.
When you measure competency you can both reward high performance and proactively address areas of need through customized coaching initiatives. Employee engagement and retention are improved while customer satisfaction is enhanced leading to overall business success.
RUI provides customized training in a vast range of topics, including leadership, effective onboarding, conflict management, sales, and communications. We help equip your workforce with industry-leading knowledge and skills that transform your business through operational expertise and positive customer engagement.