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Personal Touch

How RUI helps customer care teams perform even in the clutch.

Peak times often require increased staffing to meet the demand. Whether you’re getting ready for a seasonal increase in customer support needs or just dealing with the daily ebb and flow, adequate staffing is often a challenge. When phone calls, chat windows and ticket submissions start to heat up, your stress levels start to rise.

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RUI’s team of brand ambassadors are trained and available to support your customers during high-demand periods, improving the customer experience while reducing hold times, chat response times and the increased workflow.