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Healthcare: Customer Experience Outsourcing

In the healthcare industry, customer service is especially important, as health issues present unique pressures for each patient. Customer experience outsourcing allows you to deliver personal attention that builds trust and loyalty with your patients.

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What Customers Expect from Healthcare Services

Responsiveness and Accessibility

Healthcare options can be confusing and overwhelming to navigate. Today, patients expect convenient access to patient portals, healthcare records, and live assistance.

Individualized Attention and Care

RUI’s solutions help you create an accessible database, track behaviors and preferences, customize health information, and personalize messages to patients.

Smooth, Seamless Billing

Our team provides clear and direct communication, translating into better patient care and seamless payment transactions.

Our Proven Customer Outsourcing Solutions Help You Focus on Creating Success

We know that meeting patient demands while running your practice can be challenging. We’re here to empower your team with unmatched expertise and support. 

  • 24/7, omnichannel support to meet and respond to your patients at multiple touchpoints
  • Custom CX strategy and solutions for an integrated approach that combines analytics, technology, and operations to reach more people 
  • Rigorously trained agents to facilitate frictionless, personalized service
  • Long-term customer retention strategy for improved care, improved patient outcomes, and so much more.

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Cheerful healthcare worker
rui-seafoam-line-extended-v3
rui-customer-experience

Why Healthcare Companies Trust RUI for Best-in-Class Customer Experience

“RUI has supported our company operations exceptionally well for many business-critical processes. Our partnership with RUI has resulted in outstanding service and extremely high NPS, CSAT from our client base. Our brand is enhanced with every transaction performed by RUI. They definitely live up to their pledge to deliver a best-in-class service. We look forward to a long-standing relationship.”

-Senior Director of Customer Experience (global telecommunications company)

Results that Improve Your Customer's Experience and Increase Retention Rates

On average, our clients experience these results:

32%

NPS improvement

41%

reduction in ASA (Average Speed to Answer)

42%

average reduction in abandon rate

39%

increase quality scores

Best-In-Class BPO for Customer Loyalty and Retention Services

At RUI, we understand the importance of customer service and engagement in the healthcare industry. Since 1996, we’ve empowered teams just like yours with the best people, processes, and strategies designed to enhance the customer experience and promote brand loyalty. Our clients have stayed with us over the decades, trusting our team to handle millions of customer interactions every month.

Over 25+ Years Experience

PCIS-DSS and SOC II Compliant
DOWNLOAD: A BETTER WAY TO OUTSOURCE CUSTOMER EXPERIENCE

Training, Technology, and Processes

Each customer service agent receives rigorous training and 1-on-1 attention so they understand your brand, processes, platforms, products, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.

Training

At RUI, we have an extensive curriculum and learning management system, as well as a rigorous training program to help your agents reach their full potential.

Technology

Our agents are trained in 100+ platforms, including the following tools and technologies:
  • NICE CXone
  • Freshdesk
  • Zendesk
  • Slack
  • HubSpot
  • Facebook Messenger
  • Instagram
  • Salesforce
  • StellaConnect
  • RingCentral
  • +Your tech stack 

Processes & Strategies

  • Analytics & Insights
  • Automation & AI
  • Loyalty Programs & Strategy
  • Rules & Processes
  • Human-centered Design
  • Best Practice Adoption
  • Risk-based Controls
LEARN MORE ABOUT AGENT SETUP AND TRAINING

Resources for Healthcare CX

Customer experiencing a brand on their phone, knowing they can communicate multiple ways with customer service.

What is Omnichannel Customer Service?

A few years ago, the term “omnichannel” seemed like a buzzword or a nice-to-have when it came to customer support. However, with the evolution of...

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Using social media to drive your customer experience strategy

How to Use Social Media to Drive Your CX Strategy

Since the beginning of the pandemic, social media has grown exponentially as the consumers’ preferred form of service communication with brands....

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How to Create a Roadmap for CX Transformation

Customer expectations are evolving faster than ever, meaning that your customer experience needs to be able to match their demands. If your team has...

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Ready to Increase Patient Satisfaction and Retention?