Insurance: Customer Experience Outsourcing

In the insurance industry, consumers often face complex issues. Outsourcing your customer support can help ensure that your company provides an experience that increases retention and satisfaction.

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What Customers Expect from Insurance Companies


Our Proven Customer Outsourcing Solutions Help You Focus on Creating Success

We know that meeting customer demands while running your company can be challenging. That’s why we’re here to empower your team with unmatched expertise and support. 

  • Rigorously trained support specialists that understand your policies, processes, and services
  • Long-term customer retention strategy to improve customer loyalty and engagement
  • Custom CX solutions tailored to your company’s unique needs and challenges
  • 24/7 customer support to respond to high-stress emergency calls

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Customer service representative talking on headset
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Why Insurance Companies Trust RUI for Best-in-Class Customer Experience


“RUI consistently exceeds the goals we’ve set for call volume and payment received per month, which means that they continue to focus on our accounts and work them effectively. We are truly pleased with the company and their staff. We consider them part of our family.”

-Manager of Collections and Receivables

Results that Improve Your Customer's Experience and Increase Retention Rates

On average, our clients experience these results:
 

32%

NPS improvement

41%

reduction in ASA (Average Speed to Answer)

42%

average reduction in abandon rate

39%

increase quality scores

Best-In-Class BPO for Customer Loyalty and Retention Services

At RUI, we understand the importance of customer relationships. Since 1996, we’ve empowered teams just like yours with the best people, processes, and strategies designed to enhance the customer experience and promote brand loyalty. Our clients have stayed with us over the decades, trusting our team to handle millions of customer interactions every month.

DOWNLOAD: A BETTER WAY TO OUTSOURCE CUSTOMER EXPERIENCE

Training, Technology, and Processes

Each customer service agent receives rigorous training and 1-on-1 attention so they understand your brand, processes, platforms, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.

LEARN MORE ABOUT AGENT SETUP AND TRAINING

Resources for Insurance Customer Experience Outsourcing

 

In a competitive and saturated market, customer service is becoming increasingly important when it comes to standing out. But what is customer...

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The old adage that the “customer is always right” or “the customer is king,” may feel like time-tested cliches, but there’s a reason they’re still...

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User-generated content is an increasingly popular way for customers to express their feelings about a company and to feel that their voices are being...

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Ready to Increase Brand Loyalty and Retention?