CX Analytics | Customer Experience Outsourcing

Get the CX Insights that Increase Engagement and Retention

Your CX data contains valuable insights into your customers’ expectations and desires at every step of their journey. While today’s tools have made gathering and analyzing the data seemingly effortless, integrating that information into actionable solutions can be challenging. At RUI, we bring our expertise in CX data analytics to identify opportunities and create a CX strategy that drives engagement, customer retention, and ultimately, your ROI.

Our CX Analytics Process

Uncover Customer Experience Insights

Our team gathers and consolidates key data on your audience’s customer journey. We create a full picture of your customers’ behaviors and expectations through comprehensive data analysis.

Identify Strategic Opportunities

Interpreting your data is integral to identifying pain points and opportunities. By determining patterns and trends, we help you understand the impact of your current strategy at each touchpoint and develop actionable solutions.

Implement CX Transformation

When it comes to transforming your customer experience, your strategy is only as good as your ability to get your team on board. We help you integrate your new solutions into each customer interaction, driving a strategy that increases retention and engagement.

Customer experience illustration

Why Brands Trust RUI for CX Analytics

“RUI has supported our company operations exceptionally well for many business-critical processes. Our partnership with RUI has resulted in outstanding service and extremely high NPS, CSAT from our client base. Our brand is enhanced with every transaction performed by RUI. They definitely live up to their pledge to deliver a best-in-class service. We look forward to a long-standing relationship.”

-Senior Director of Customer Experience | Global Telecommunications Company