Utilities & Energy: Customer Experience Outsourcing

As the energy landscape continues to evolve, consumers expect utilities companies to deliver an outstanding customer experience facilitated by transparent communication and omnichannel support.

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What Customers Expect from Utilities & Energy Brands

RUI provides enterprises unmatched CX expertise, actionable insights, and tailored customer support services to match your needs and goals.


Our Proven Customer Outsourcing Solutions Help You Focus on Creating Success

We know that meeting customer demands while running your company can be challenging. That’s why we’re here to empower your team with unmatched expertise and support. 

  • 24/7, omnichannel support to address complex issues such as disaster recovery
  • Custom CX solutions tailored to your company’s needs
  • Consumer and commercial support, including back office services
  • Long-term customer retention strategy to improve brand loyalty

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Why Utilities & Energy Companies Trust RUI for Best-in-Class Customer Experience


“Working with RUI has allowed us to see the full picture of our customer base, enabling us to make better decisions regarding our services. We have developed a great partnership and they have become an integral part of our operations."

-VP of Contact Center Operations

Results that Improve Your Customer's Experience and Increase Retention Rates

On average, our clients experience these results:
 

32%

NPS improvement

41%

reduction in ASA (Average Speed to Answer)

42%

average reduction in abandon rate

39%

increase quality scores

Best-In-Class BPO for Customer Loyalty and Retention Services

At RUI, we understand how important the customer relationship is. Since 1996, we’ve empowered teams just like yours with the best people, processes, and strategies designed to enhance the customer experience and promote brand loyalty. Our clients have stayed with us over the decades, trusting our team to handle millions of customer interactions every month.

DOWNLOAD: A BETTER WAY TO OUTSOURCE CUSTOMER EXPERIENCE

Training, Technology, and Processes

Each customer service agent receives rigorous training and 1-on-1 attention so they understand your brand, processes, platforms, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.

LEARN MORE ABOUT AGENT SETUP AND TRAINING

Resources for Utilities & Energy CX

 

Gone are the days when customer buying journeys were a linear, straightforward process. In today's increasingly digital landscape where consumers...

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A few years ago, the term “omnichannel” seemed like a buzzword or a nice-to-have when it came to customer support. However, with the evolution of...

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Since the beginning of the pandemic, social media has grown exponentially as the consumers’ preferred form of service communication with brands....

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Ready to Increase Brand Loyalty and Retention?