Support Your Customers, When and Where They Need You
We handle millions of customer interactions each month on every channel. When you outsource technical support with RUI, you give your customers knowledgeable help desk service from a dedicated team of experienced support agents. With 24/7 customer support available from our U.S. based call centers, we immediately identify, diagnose, and resolve customer inquiries and issues– so you can improve efficiency and rest easy knowing issues are being solved and documented.
- Software and Hardware Issues
- Connection and Network Issues
- Problem Resolution
- Activations, Installs, and Repairs
- Warranty Services
- Escalation Management
Advantages of Outsourcing Technical Support
Outsourced Technical Support Services
We offer a full range of technical support outsourcing services and levels to help you meet customers’ needs while providing PCI DSS Level 1, SOC II and HIPAA compliance.
- Remote Assistance
- Managed IT Services
- Quality Assurance