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Technical Support Outsourcing Services

Provide swift, convenient service, with always-available support.

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Support Your Customers, When and Where They Need You 

We handle millions of customer interactions each month on every channel. When you outsource technical support with RUI, you give your customers knowledgeable help desk service from a dedicated team of experienced support agents. With 24/7 customer support available from our U.S. based call centers, we immediately identify, diagnose, and resolve customer inquiries and issues– so you can improve efficiency and rest easy knowing issues are being solved and documented.

  • Software and Hardware Issues
  • Connection and Network Issues
  • Problem Resolution
  • Troubleshooting
  • Activations, Installs, and Repairs
  • Warranty Services
  • Escalation Management

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Advantages of Outsourcing Technical Support

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Outsourced Technical Support Services

We offer a full range of technical support outsourcing services and levels to help you meet customers’ needs while providing PCI DSS Level 1, SOC II and HIPAA compliance. 

  • Troubleshooting
  • Remote Assistance
  • Managed IT Services
  • Quality Assurance

Outsourced Support

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See What Our Customers Say


“Our relationship with RUI began when we were looking for a way to simultaneously increase cash flow and improve our connectivity with consumers. We are truly pleased with the company and their staff.”

- Contact Center Manager

Ready to Improve Customer Experience and Reputation?