Utilities & Energy | Customer Experience Outsourcing

Reliable utilities and energy support, across every interaction.

Quality service

Skilled agents handle billing, outage, and service inquiries with empathy and sound judgment, helping your brand stand out in a crowded market.

Digital experience

Modern digital experiences, such as self-service portals and flexible payment options, give customers convenient ways to manage their accounts.

Transparent and proactive communication

Agents provide clear, honest updates on usage, rates, and environmental impact, building trust around every energy decision.

Our approach to utilities and energy CX

We recognize that utilities and energy providers have high demands. When you entrust your CX outsourcing to us, we provide skilled agents who deliver accurate support and protect your brand in every interaction.

24/7, omnichannel support across North America for complex issues, such as outages and disaster recovery.
Bespoke CX solutions matched to your company’s footprint and customer expectations.
AI-supported agents guided by real-time insights to improve accuracy and consistency.
Rigorously trained, native English- and Spanish-speaking teams familiar with utilities and energy terminology.
A long-term CX and retention model that strengthens satisfaction and loyalty.

Connect with RUI

Customer service representative helping client

“Working with RUI has allowed us to see the full picture of our customer base, enabling us to make better decisions regarding our services. We have developed a great partnership and they have become an integral part of our operations.”

-VP of Contact Center Operations

Proven utilities and energy results, at scale

Average client results:

20%

lift in quality assurance

42%

reduction in abandon rate

40%

increase in NPS scores

15%

increase in FCR

Utilities and energy experience you can rely on

Since 1996, RUI has supported utilities and energy providers with premium, customized customer experiences. We stay agile and responsive, building long-term relationships and tailoring our approach to your service area and regulatory environment instead of forcing a one-size-fits-all model. Our teams operate under rigorous security and compliance standards that protect customer data and support critical infrastructure.

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Where utilities and energy support begins

RUI equips your team to handle complex utilities and energy conversations with clarity and transparency. Our model brings together focused training, flexible technology, and proactive care so agents are prepared before customers ever reach out.

Training

Agents receive ongoing, scenario-based training rooted in outage handling and service disruptions, plus your organization’s standards for communication and escalation.

Technology

Teams work within your existing platforms or a fully outsourced environment, with the tools and visibility needed to respond efficiently.

Operating model

Clear processes and AI-supported insight help teams respond consistently for both routine and high-stress interactions.

CX outsourcing for utilities and energy