Media & Communication: Customer Experience Outsourcing

As technology continually provides new ways to consume media content, providing a highly responsive and personalized customer experience is key to capturing and retaining your audience’s attention.

GET STARTED

What Customers Expect from Media & Communications Brands


Our Proven Customer Outsourcing Solutions Help You Focus on Creating Success

We know that meeting customer demands while running your company can be challenging. We’re here to empower your team with unmatched expertise and support.

  • Custom CX strategy and analytics to uncover and meet your customers’ expectations
  • 24/7, omnichannel support including content moderation to meet your customers at every point of contact
  • Rigorously trained agents to facilitate a frictionless, delightful brand experience
  • Long-term customer retention strategy to identify opportunities and increase brand loyalty

GET STARTED


Woman using tablet outside
rui-seafoam-line-extended-v3

rui-rep


Why Media & Communications Companies Trust RUI for Best-in-Class Customer Experience


“Working with RUI has allowed us to see the full picture of our customer base, enabling us to make better decisions regarding our services. We have developed a great partnership and they have become an integral part of our operations."

-VP of Contact Center Operations

Results that Improve Your Customer's Experience and Increase Retention Rates

On average, our clients experience these results:
 

32%

NPS improvement

41%

reduction in ASA (Average Speed to Answer)

42%

average reduction in abandon rate

39%

increase quality scores

Best-In-Class BPO for Customer Loyalty and Retention Services

At RUI, we understand the importance of customer service and engagement in the media and communications industry. Since 1996, we’ve empowered teams just like yours with the best people, processes, and strategies designed to enhance the customer experience and promote brand loyalty. Our clients have stayed with us over the decades, trusting our team to handle millions of customer interactions every month.

DOWNLOAD: A BETTER WAY TO OUTSOURCE CUSTOMER EXPERIENCE

Training, Technology, and Processes

Each customer service agent receives rigorous training and 1-on-1 attention so they understand your brand, processes, platforms, products, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.

LEARN MORE ABOUT AGENT SETUP AND TRAINING

Resources for Retail & eCommerce CX

 

Hubspot describes customer service as the direct connection between your customers and your business—and what could be more important than that? Your...

Read More

Today, more and more of our interactions are conducted online. It’s no secret that the use of digital channels has skyrocketed, giving customers a...

Read More

In a competitive and saturated market, customer service is becoming increasingly important when it comes to standing out. But what is customer...

Read More

Ready to Increase Brand Loyalty and Retention?