Retail & eCommerce | Customer Experience Outsourcing

We Help High-End Retail & eCommerce Companies:

Offer elite customer service and elevate their brand

Many brands struggle to provide the highest quality of service while also focusing on core business objectives. Our team handles the intricate details of the customer journey and serves as your strategic CX partner.

Deliver personalized, data-driven experiences

At RUI, we know that no two brands are alike. We help you gain the data and insights you need to create a customer experience that speaks to your audience’s unique needs and delights your customers at every touchpoint.

Drive customer retention and growth

At RUI, our work revolves around a simple tenet, “Treat customers and clients well and the profits will take care of themselves.” We take a different approach from other BPOs by placing the highest quality of service at the center of everything we do. The result? New levels of retention and growth for our clients.

Unlock Success with Premium Customer Outsourcing Solutions

At RUI, we partner with high-end retailers to deliver exceptional customer experiences at every touchpoint. Our tailored solutions are designed to build, scale, and optimize your customer service processes, allowing your brand to focus on growth while ensuring that your customers receive the level of care they expect.

Omnichannel Support in North America: Seamless, high-touch service for complex customer inquiries.
AI-Powered Insights: Leverage data to boost loyalty and brand growth.
Bilingual, Highly Trained Agents: Personalized service from native English and Spanish speakers.
Drive Long-Term Loyalty: Tailored strategies to foster deep customer relationships.

GET STARTED

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Why Retail and eCommerce Companies Trust RUI for Best-in-Class Customer Experience

“RUI has supported our company operations exceptionally well for many business-critical processes. Our partnership with RUI has resulted in outstanding service and extremely high NPS, CSAT from our client base. Our brand is enhanced with every transaction performed by RUI. They definitely live up to their pledge to deliver a best-in-class service. We look forward to a long-standing relationship.”

-Senior Director of Customer Experience (global telecommunications company)

Results that Improve Your Customer's Experience and Increase Retention Rates

On average, our clients experience these results:

32%

NPS improvement

41%

reduction in ASA (Average Speed to Answer)

42%

average reduction in abandon rate

39%

increase quality scores

Best-In-Class BPO for Retail and eCommerce Companies

At RUI, we understand the importance of high-quality customer service and engagement. Since 1996, we’ve empowered teams just like yours with the best people, processes, and strategies designed to enhance the customer experience and drive growth. Our clients have stayed with us over the decades, trusting our team to handle millions of customer interactions every month.

Over 25+ Years Experience

PCIS-DSS and SOC II Compliant

Training, Technology, and Processes

Each customer service agent receives rigorous training and 1-on-1 attention so they understand your organization, processes, platforms, products, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.

Training

At RUI, we have an extensive curriculum and learning management system, as well as a rigorous training program to help your agents reach their full potential.

Technology

Our agents are trained in 100+ platforms, including the following tools and technologies:

InContact
Freshdesk
Zendesk
Slack
Kustomer
Facebook Messenger
Instagram
Salesforce
StellaConnect
RingCentral
+ Your tech stack

Processes & Strategies

Analytics & Insights
Automation & AI
Loyalty Programs & Strategy
Rules & Processes
Human-centered Design
Best Practice Adoption
Risk-based Controls

Scalable CX Solutions for Customer Retention and Growth