What Customers Expect from Retail & eCommerce Brands
Our Proven Customer Outsourcing Solutions Help You Focus on Creating Success
We know that meeting customer demands while running your company can be challenging. We’re here to empower your team with unmatched expertise and support.
- 24/7, omnichannel support including content moderation to meet customers at multiple touchpoints
- Custom CX strategy and solutions tailored to your customer’s buying journey
- Rigorously trained agents to facilitate a frictionless, delightful experience
- Long-term customer retention strategy to improve brand loyalty
Why eCommerce Brands and Retailers Trust RUI for Best-in-Class Customer Experience
“RUI has supported our company operations exceptionally well for many business-critical processes. Our partnership with RUI has resulted in outstanding service and extremely high NPS, CSAT from our client base. Our brand is enhanced with every transaction performed by RUI. They definitely live up to their pledge to deliver a best-in-class service. We look forward to a long-standing relationship.”
-Senior Director of Customer Experience (global telecommunications company)
Results that Improve Your Customer's Experience and Increase Retention Rates
reduction in ASA (Average Speed to Answer)
average reduction in abandon rate
increase quality scores
Best-In-Class BPO for Customer Loyalty and Retention Services
At RUI, we understand the importance of customer service and engagement in the eCommerce and retail industry. Since 1996, we’ve empowered teams just like yours with the best people, processes, and strategies designed to enhance the customer experience and promote brand loyalty. Our clients have stayed with us over the decades, trusting our team to handle millions of customer interactions every month.
Training, Technology, and Processes
Each customer service agent receives rigorous training and 1-on-1 attention so they understand your brand, processes, platforms, products, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.
Resources for Retail & eCommerce CX
A few years ago, the term “omnichannel” seemed like a buzzword or a nice-to-have when it came to customer support. However, with the evolution of...Read More
Since the beginning of the pandemic, social media has grown exponentially as the consumers’ preferred form of service communication with brands....Read More