Optimize Your Back Office Business Function

The unsung hero of the customer experience is a critical component that impacts efficiency and directly contributes to customer satisfaction.

Does your organization have a strong, dedicated back office team or does turnover impact efficiency and thereby customer perception?

Often unseen, frequently underappreciated, the back office operation is the real workhorse of any organization.  From managing third-party payments in the healthcare or insurance fields to bookkeeping and payroll, back office business functions are critical to operations in any company and, if done poorly, contribute and complicate the customer experience.


Scalability Means Flexibility in the Back Office

Sometimes back office work ebbs and flows. When a new campaign generates more business or flu season increases patient visits, the workflow that follows can be overwhelming. Why trust untrained temporary workers when you can access a highly qualified back office team that can be scaled to your needs? RUI has smart, long-term solutions for your back-office support.

Back Office Support Across All Industries

We deliver an array of back office support that helps companies by increasing overall employee efficiency and reducing costs while improving customer service.  Solid organizations know that what happens behind the scenes has a direct impact on the success of customer-facing interactions.  RUI provides scalable and efficient support to these industries:

  • Government
  • Financial Services
  • Healthcare
  • Retail & eCommerce
  • Technology
  • Insurance
  • Employer Services
  • Automotive
  • Travel & Hospitality
  • Media & Communications



Rules-Based Processing with Human Intervention

Because of the wide variety of tasks, back office functions can be automated or manual and may include:

  • Billing, credits and refunds
  • Shipping, returns and order processing
  • Administrative tasks
  • Collections
  • Brand protection and account security
  • Site management
  • Coupon administration
  • Review and content moderation
  • Travel support