Have you identified Customer Care as a weak point in need of an upgrade? Are you weighing in-house versus outsource for your care team?
With over 30 years of contact care team expertise, RUI can be vital support identifying possible solutions. We are expert at evaluating considerations and provide measured and reliable analysis when examining your options.
We offer turnkey outsourcing solutions that deliver a fully functioning onshore, or work-from-home, customer contact center providing an omnichannel menu of support for all customer portals, including SMS, voice, social, email, chat, and video. RUI will provide your organization with associates or brand ambassadors, training, facilities, operational expertise, and digital technologies to provide exceptional service to your customers.
If you are satisfied with your existing contact center, but want to improve or modernize your customer experiences, consider our unique, customizable training utilizing AI-enhanced technology. Your brand ambassadors benefit from real-world interactive customer service scenarios that provide immediate feedback to facilitate improvements.
Consumers are more tech savvy than ever and readily adopt new technologies that they perceive will make life easier. RUI stands ready to help you integrate speech analytics (or active AI-listening) and messaging technologies that will gain you a competitive edge and improve attrition rates.