Humanizing Brands

Your brand is reflected with every customer interaction. That’s why relationship management has to drive seamless, engaging interactions—at each touchpoint—across every channel.

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Welcome to RUI

and our passion for Customer Relationship Management

We’re your partner for creating, nurturing and retaining customer relationships in ways you never imagined. It’s our business to enhance your customers’ interactions with your brand, growing your revenue, improving brand loyalty and building a stronger business in the process.

Partnership-based Approach

Supporting our clients by playing the role of a strategic partner, a shared approach towards governance, operation, management, and organizational structures.

Value Beyond Cost Reduction

We dedicate our resources to delivering value far beyond the minimum. We contribute in terms of improving collaboration and innovation and we have specific ideas on contribution, strategies, and ideas with respect to the future. RUI will go beyond the SLAs where possible, keeping the client’s goals and vision in mind.

Technology for Business Process Transformation

RUI customizes our processes using technology to multiply value. Cloud computing, analytics, social media, and automation are among the latest technologies employed that differentiate RUI. Technologies that allow us to innovate and confer advantage.

Expansively Invests in Human Talent

We substantially invest in our human resources; the success of RUI is dependent on the quality of our staff. High performing staff will ensure that a client project ranks high on all KPIs. RUI believes strongly in the value of its human resources.

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For over three decades, RUI has empowered teams just like yours.

We deliver the strategy and technology it takes to achieve customer satisfaction and inspire long-term loyalty. More than “customer service representatives,” our talent will be an extension of your company. They’ll be expert brand ambassadors bringing deep experience across a wide range of industries to your operations.

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Hi Lisa, welcome to Live Chat! My name is Kelly. How can I help you today?

Hi, I wanted to check my order status. My order number is 0007609021.

Great, thanks for the information! Give me one moment please while I check on that for you.

Thanks. I’m worried it won’t arrive in time for my daughter’s birthday party this weekend.

I understand your concern… I wouldn’t want my child’s gift to arrive late either.

It looks like your order is set to arrive in 2 business days, so it should arrive by Friday, just in time! Is there anything else that I can do for you?

No thank you. Thank you very much!

You are very welcome, I’m glad I could help you!! Thanks for being a valued customer of Kids4Ever. – We hope your daughter has a very happy birthday!

I appreciate it!

Are you ready to transform your customer care?

Are you ready to deliver memorable experiences and accelerate business growth? RUI is here to help.

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