Recent Posts
5 ways to use data to improve your customer experience
October 5, 2023 •Ciera Purvis
Gone are the days when customer buying journeys were a linear, straightforward process. In today's increasingly digital landscape where consumers...
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How to design a winning customer service strategy
January 23, 2023 •Ciera Purvis
Hubspot describes customer service as the direct connection between your customers and your business—and what could be more important than that? Your...
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How to win more deals with sales outsourcing
July 28, 2022 •Ciera Purvis
Is your company using sales outsourcing to close as many deals as possible, as quickly as possible? Outsourcing sales allows your business to shorten...
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Nearshore vs. offshore vs. onshore: Which call center is best for me?
February 1, 2022 •Ciera Purvis
When outsourcing customer service, there are three options:
- Offshore refers to outsourcing to a faraway foreign country. For a U.S. company, an...
